CENTER MANAGER

About the Company:
Rise Global was established in 2007 as a subsidiary of Houghton Mifflin Harcourt (HMH), the largest K-12 publisher in the United States. Over the past decade, with a steadfast commitment to elevating educational quality through advanced technology, Rise Global has expanded to over 400 centers in more than 150 cities worldwide, including 5 locations in Vietnam. These centers are based on the U.S. curriculum for English language and the subjects of Mathematics, Science, and English Language Arts taught at elementary and middle school levels.

In the United States, the Rise Global program serves over 5 million students aged 3 to 12. By integrating technology into the English classroom, students enjoy engaging and immersive learning experiences. The digital English teaching program has been certified by an Academic Council comprised of Harvard professors, based on research demonstrating its effectiveness in language acquisition, knowledge, and skill development.
RISE VIET NAM is continuously evolving to fulfill its mission of "Providing comprehensive, integrated educational solutions that prepare learners for a global future"—with plans to establish a nationwide network of centers in the near future.

Job Description

A. Center Operations Management

• Oversee all activities related to teaching, students, and staff at the center.
• Supervise the implementation of operational processes, regulations, and guidelines to ensure the center runs efficiently.
• Be responsible for the quality of teaching, student recruitment, customer service, and business performance.
• Represent the center in dealings with local authorities and agencies when required.
• Perform other management-related tasks as directed by the Executive Board.

B. Enrollment Management and Business Performance

• Monitor business results, budget execution, and propose business-driving policies to ensure revenue targets are met.
• Develop recruitment plans and student engagement strategies to increase enrollment and re-enrollment rates.
• Collaborate with the Marketing department to implement events and marketing campaigns in the assigned region.
• Identify and develop potential student leads from various sources.

C. Team Management

• Manage and supervise the center’s staff, including teachers, enrollment consultants, customer service personnel, cashiers, and administrative staff.
• Develop recruitment, training, and development plans to improve work performance and efficiency.
• Organize periodic performance reviews for staff and make recommendations for rewards and disciplinary actions as necessary.

D. Quality Assurance in Education

• Work closely with the Academic Department to propose professional development activities aimed at improving teaching quality.
• Monitor and assess teacher performance, curriculum quality, and student learning progress.
• Organize surveys and gather feedback from students and parents to improve service quality.

E. Financial Management and Cost Control

• Manage and control the center’s budget, revenue, and expenses, ensuring optimal use of resources.
• Monitor tuition fees, outstanding debts, and apply promotional policies as per regulations.
• Propose cost-saving solutions while maintaining service quality.

F. Reporting and Strategic Development Proposals

• Report regularly on the center’s operational status, revenue, and educational quality to the Executive Board.
• Propose development strategies for the center for different growth phases.
• Analyze market trends and updates in education to recommend relevant improvements.

Requirements:

• Bachelor’s degree in Economics, Finance, Accounting, or a related field.
• At least 2 years of experience in managing training centers, with preference given to candidates with experience in the education industry.
• Strong understanding of management and operations of English language centers.
• Excellent leadership, management, communication, negotiation, presentation, training, and coaching skills.
• Ability to plan, analyze business performance, manage budgets, and prepare financial reports.
• Good command of spoken and written English.
• Proficiency in Microsoft Office, CRM systems, and educational management software.
• Proactive, responsible, with the ability to work independently and handle high pressure.

Benefits:

• Competitive base salary based on qualifications, with performance-based bonuses linked to business performance, center efficiency, and sales targets.
• Attractive incentives for meeting or exceeding revenue targets.
• Full social insurance, health insurance, and unemployment insurance as per legal requirements.
• Paid leave, public holidays, and sick leave in accordance with company policy.
• Professional working environment: Full support from other departments to ensure work effectiveness, dynamic and creative atmosphere that encourages personal development.
• Special benefits for family members: Discounted tuition fees for children enrolling in courses at the center.

Workplace:

RISE NGUYEN THAI SON: 438 Nguyen Thai Son Street, Ward 5, Go Vap District, Ho Chi Minh City

RISE GIA HOA: 183 Street III, Phuoc Long B Ward, Thu Duc City, Ho Chi Minh City